Denk - 15-year material guarantee
For our ceramics of the brands CeraNatur®, CeraLava® and Granicium® we grant a warranty of 15 years in the European Union and in Switzerland on damages caused by weather conditions.
Damage caused by mechanical impact, thermal shock or ice pressure is excluded from this guarantee. Damage due to ice pressure occurs when water freezes in a vessel and the pressure destroys the ceramic.
Assertion of the warranty claim
Der Garantiefall tritt ein, wenn am Produkt während der Garantiezeit Schäden auftreten, die weder auf mechanische Einflüsse noch auf Fehlbedienung gemäß unserer Bedienungsanleitung zurückzuführen sind.
Geltendmachung des GarantiefallsThe warranty period begins on the date of the purchase receipt. The warranty claim must be made in writing or by e-mail within 14 days of the expiry of the warranty period. Timely notification of the warranty claim in writing or by e-mail to:
Denk Keramische Werkstätten e.K.
Owner Fabian Denk
Neershofer Str. 123-125
Proof of the warranty claim
As proof of the warranty case, the sending of a meaningful photo of the damaged product in printed or digital form is required. In addition, the proof of purchase must be sent. If it is necessary to inspect the damaged product, we will send a return label. The product will then be securely packed by the customer and sent to us at our expense.
Consequence of the warranty claimIn the event of a defect in our ceramics, you have the statutory warranty rights of subsequent performance, withdrawal from the purchase contract, reduction and compensation for damages for a period of 2 years. This warranty declaration extends your statutory warranty rights in the event of defects and can be asserted independently of the existing warranty rights. The use of our guarantee is free of charge for you.
In the event of justified warranty claims, we will replace the goods and send a new product. If this is not possible for certain reasons, we will send a product of the same type.