Right to Cancel

For smooth handling of returns, we would appreciate it if you could please contact us in advance by telephone at +49(0)9563-513320 or by e-mail to info@denk-keramik.de.

In case of delivery to Germany and Austria:
We provide you with a return stamp with which you can return the goods to us free of costs. A return stamp is no requirement for a valid withdrawal.
In case of delivery to the Netherlands, Luxembourg, Belgium, Denmark, the Czech Republic, France, Poland, Italy, Spain, England, Ireland, Finland, Sweden, Norway, Estonia, Latvia, Lithuania, Bulgaria, Greece, Croatia, Malta, Portugal, Romania, Slovakia, Slovenia, Hungary, Cyprus, Russia, Ukraine, White Russia, Kazakhstan and Georgia:
Please return the goods to us free of charge.


Instructions on cancellation

Consumers have a thirty days right to cancel.

Right to cancel

You have the right to cancel this contract within thirty days without giving any reason. The cancellation period will expire after thirty days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us (Denk Keramische Werkstätten e.K. Fabian Denk, Neershofer Straße 123-125, 96450 Coburg, Deutschland, info@denk-keramik.de, Phone: 49 (0) 9563-513320) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or an e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. We will bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


Model cancellation form
(If you want to cancel the contract, please fill out the form below and send it back to us.)

DENK Keramische Werkstätten e.K. Fabian Denk,
Neershofer Straße 123-125,
D-96450 Coburg,

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the purchase of the following
goods (*) / for the provision of the following service (*):

Ordered on (*) / received on (*)

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper)

(*) Delete as appropriate


Download model cancellation form as pdf-file
To be able to open the pdf-file, you need the Adobe Acrobat Reader, which you can download from http://get.adobe.com/de/reader/.